Privacy Policy

This Privacy Policy explains how Dazard Casino handles personal information when players visit the website, create or use an account, contact support, make transactions or use related services. We aim to handle information fairly, securely and transparently. This policy also explains the choices available to players, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing communications.

Dazard Casino operates under a licence issued by the Tobique Gaming Commission (New Brunswick), licence No. 0000002, and a licence issued by the AOFA (Comoros), reference ALSI-202508056-FI2.

Information we may collect

When you use Dazard Casino, we may collect information that is reasonably necessary to provide gambling services, operate your account, meet legal and security requirements, and respond to your questions. The information collected can depend on the services you use, the transactions you make and the choices you have made about communications.

Account and identity details

This may include your name, date of birth, contact details, login information, account preferences and information you provide when registering or updating an account. We may also collect information needed to confirm that an account belongs to the relevant player and that the person using the service meets applicable eligibility requirements.

Verification information

Where verification is required, we may handle documents or information used to confirm identity, age, address or other account details. This can include copies or details from identification documents and information relating to verification checks. Such information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may collect information about deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment information may be processed by payment providers or other service providers involved in completing a transaction. We do not necessarily receive or store all payment details used by those providers.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device details, approximate location, language settings, pages viewed, dates and times of access, and information about how the website is used. We may also collect information about errors, performance and security events.

Information from communications

If you contact support or otherwise communicate with us, we may keep the information you provide, including the content of messages and any documents or details needed to investigate and resolve your request. We may also keep records of complaints, account enquiries and other interactions for service, security and compliance purposes.

How we use and share information

Personal information is used for appropriate purposes connected with operating the website and providing services. Depending on the circumstances, we may use information to:

Create, administer and secure player accounts.
Provide gambling services and display account, transaction and gaming information.
Process deposits, withdrawals and other account transactions.
Complete identity, age, security and account verification checks.
Detect, prevent and investigate fraud, collusion, money laundering, account takeover and other unlawful or prohibited activity.
Meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the service.
Provide customer support, respond to requests and resolve complaints or technical issues.
Maintain, test, improve and secure the website, systems and services.
Understand website usage and improve functionality, content and performance.
Send service messages, account notices and other important operational communications.
Send promotional communications where permitted and where you have provided the necessary consent or another lawful basis applies.

We may combine information from different parts of the service where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for analysis, reporting, security and service improvement. Information will not be used for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable requirements.

Sharing information

Information may be shared with service providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, hosting, information technology, security, customer support, communications, analytics and fraud prevention. They are expected to handle information in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with legal obligations, respond to lawful requests, protect players or the service, investigate suspected misconduct, enforce applicable terms, or protect rights and safety. We do not sell personal information as a general business practice. If information is transferred or handled in another country, reasonable steps are taken to support appropriate protection.

Marketing and service communications

We may send communications about account activity, transactions, security, service changes and other matters necessary to operate an account. Promotional messages are sent only where permitted and may depend on your preferences or consent. You can withdraw consent to marketing communications, although this will not necessarily stop important operational messages.

Cookies, security and retention

Cookies and similar technologies

Dazard Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security, understand website usage and improve the player experience. Some cookies may be necessary for account functions, while others may help with analytics or communications. Cookie settings and availability can vary by browser and device.

Players can manage, restrict or delete cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some website features. Browser settings may also allow you to receive a notice before cookies are placed or to remove cookies already stored on your device.

Information security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure system design and staff or supplier confidentiality requirements. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, service improvement and legal or compliance requirements. Some records must be retained for a period required by law even after an account has been closed or a player has stopped using the website.

When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational limitations. Retention can vary depending on the type of information, the reason it was collected and whether there is an ongoing account, dispute, investigation or legal requirement.

Your privacy choices and rights

Depending on the circumstances and applicable privacy requirements, players may have rights and choices concerning their personal information. These can include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications.

How to make a request

For privacy and data requests, contact support@dazard-casino.best. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before responding, particularly where the request concerns account information or sensitive documents. This helps protect personal information from unauthorised disclosure.

Access: ask for a copy of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to promotional communications at any time by contacting support@dazard-casino.best or using an unsubscribe option where one is provided.

A request to withdraw marketing consent will not necessarily stop important service messages, security alerts, transaction notices or other communications needed to administer an account. A deletion request may also be limited where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If a request cannot be completed in full, we will explain the relevant limitation where appropriate.

Accuracy and account information

Players should provide accurate information and update account details when circumstances change. Accurate information helps with account security, verification, payment processing, customer support and compliance checks. If you believe information connected with your account is incorrect, contact support@dazard-casino.best so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices, technology or applicable requirements. The latest version will be made available on the website, with an updated date or other notice where appropriate. Players should review this page periodically to stay informed about how information is handled. Continuing to use the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.